FAQ

How do I proceed through the check out process?
Once you have finished adding items to your Cart, simply click the “Check Out” button on the Cart page and we will guide you through the check out process.

What is a fulfillment address?
The fulfillment address is your shipping address. If you have an international address, it is very helpful if you rewrite your address in the Special Instructions field during check out.

Can you ship your products anywhere?
We only accept shipping in indonesia right now.

What methods of payment do you accept?
We accept bank transfer method.

How do I cancel an order or return an item?
E-mail us at [email protected], letting us know that you will be returning an item. Then, we will send address for return item. Please include in this shipment your personal information that you used to make the order. Our policy typically is that, for domestic returns, you as the customer will pay for shipping back to us, but we’ll refund the cost of shipping that we originally charged you. This is to help streamline the process and avoid having to exchange money for the purpose of refunding items.

How safe is my personal information?
Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

Which browser should I use to view your site?
We highly recommend that you browse with the latest version of Google Chrome, Microsoft Internet Explorer, Mozilla Firefox, or Apple Safari.

Do I need to install special software to shop online?
You must enable JavaScript in order to purchase items on our site. For specific instructions, please select your browser: Microsoft Internet Explorer, Mozilla Firefox, Opera, or Apple Safari. We also recommend that you install the latest version of Adobe Flash Player.

WhatsApp WhatsApp Kami!